Tenants fees
When the landlord accepts your application and you are happy to proceed with referencing you will need to pay a non-refundable holding deposit which is equivalent to 1 week of the monthly rental. Once you have passed through standard referencing you will need to have ready one month’s rent less the one week holding deposit in advance and a further rent security deposit equivalent to 5 weeks rent.
Pets
Under the Renters' Rights Act, tenants have the right to request permission to keep a pet. Landlords must consider each request reasonably and cannot unreasonably refuse consent, although permission may be subject to appropriate conditions were permitted by law.
What Happens Next?
- Once a property has been agreed in principle, we will require proof of your identity to comply with Anti-Money Laundering Regulations.
- You will be asked to complete a short application form to enable us to carry out tenant referencing.
- Referencing is undertaken by an independent third-party specialist, who will contact you directly to complete an online application.
- The referencing process typically takes up to 10 days, subject to prompt responses from your referees.
- If referencing indicates that a guarantor is required:
- This will be discussed with the landlord.
- If the landlord agrees to proceed, the guarantor will be required to complete the same referencing process.
Moving In
- On the day your tenancy begins, you will meet an independent professional inventory clerk.
- A detailed inventory and schedule of condition, including photographs of the property, will be completed with you.
- You will be asked to review the inventory and agree any comments regarding the property's condition.
- Meter readings will be taken at check-in.
- We will notify the utility providers and local authority of the change of occupier.
- Prior to moving in, you must have paid:
- Your first month's rent.
- Your security deposit.
- Rent is payable monthly in advance on the same date each month.
Your security deposit will be held in a protected client account and safeguarded under the Tenancy Deposit Scheme (TDS). www.tenantsdepositscheme.com
Property Inspections
- An initial property inspection will be carried out after 3 months.
- Thereafter, inspections will take place every 6 months.
- These visits provide an opportunity to discuss any issues or concerns relating to the property.
When you come to leave
In line with the Renters Right Act of 1 st May 2026, we will require two months’ notice in writing given the day before your normal rental pay day of your intention to quit the property and end the tenancy.
Cleaning and gardens
Before letting a property for the first time, we ask all landlords to ensure it is cleaned to a professional standard throughout, including the windows and oven, with all fitted carpets professionally steam cleaned. This establishes a clear standard of cleanliness at the outset of the tenancy.
Under the terms of the tenancy agreement, tenants are expected to return the property to the same standard of cleanliness at the end of the tenancy. The same principle applies to any gardens or outside space, which should be returned in the same condition as at the start of the tenancy.
Check out and return of your deposit
A convenient time will be arranged for you to meet the independent inventory clerk on the day you vacate the property. The clerk will carry out the check-out inspection using the inventory and schedule of condition that was agreed at the start of your tenancy. Any issues or discrepancies will be noted, and meter readings will be taken.
If you choose not to attend the check-out inspection, any issues identified by the inventory clerk will be reported to you afterwards.
Once the check-out has been completed and the keys have been returned to us, you will not be permitted to re-enter the property to carry out cleaning, repairs or any other work. We therefore strongly recommend that everything is completed before the inspection.
If the property is returned in accordance with the terms of the tenancy agreement, your security deposit will be refunded.
If there is a dispute regarding the deposit:
- Any undisputed amount will be returned to you immediately.
- The disputed amount will be referred to the Tenancy Deposit Scheme (TDS), together with supporting evidence from both parties.
- An independent adjudicator will review the case and make a binding decision.
- The adjudication process does not affect either party's statutory rights to pursue a claim through the civil courts.
