Cuckfield office

01444 451818

Hurstpierpoint office

01273 835104

Henfield office

01273 495220

Your Local
Independent
Estate Agent

Your Local
Friendly
Estate Agent

Your Local
Award Winning
Estate Agent

DECLARATION
We want this privacy policy to be CONCISE, TRANSPARENT, INTELLIGIBLE, and EASILY ACCESSIBLE, using clear and plain language.

WHO ARE WE?
The Marcus Grimes group of companies comprise;

Page and Grimes Ltd
High Street
Cuckfield
West Sussex
RH17 5JU

Marcus Grimes LLP
151 High Street
Hurstpierpoint
West Sussex
BN6 9PU

Marcus Grimes (Henfield) Ltd
Coopers House
Coopers way
Henfield
West Sussex
BN5 9EZ

WHAT DO WE DO?
We are estate agents. We handle the sale and purchase of residential and commercial property, amenity and agricultural land, building plots, woodland and businesses. We are also letting agents who let and manage residential and commercial properties on behalf of landlords to tenants.

GDPR (General Data Protection Regulations)
Under this new legislation we must make anyone who provides us with data, aware of why we need it, what information we keep, how we store it, how long we will keep it for, who the information might be shared with and your statutory rights to view the information and or have it deleted.

WHY?
To perform our role efficiently we need to obtain and retain certain information about the people we deal with in our business every day. We also need to comply with current Money Laundering Regulations.

WHAT WILL WE DO WITH THE INFORMATION?
We will retain the details securely either in document form or digitally or both. The information will be shared with relevant parties, such as solicitors, surveyors, referencing companies, inventory companies.

THE DATA WE COLLECT

Vendors:
We collect their names, addresses, telephone numbers, email addresses, passport or driving licence details, their personal utility company information,  also their solicitors, their financial advisors contact details as well as potentially, trades people and contractors.

Purchasers:
We collect their names, addresses, telephone numbers, email addresses, also details of their IFA, surveyors, solicitors and potentially trades people and contractors.

Landlords:
We collect their names, addresses, telephone numbers, email addresses, passport or driving licence details, their personal utility company information, as well as potentially, trades people and contractors.

Tenants:
We collect their names, addresses, telephone numbers, email addresses, passport or driving licence details. We will also obtain details of their current employment, credit history, any criminal record, their previous addresses and landlord details.

Guarantors: 
We collect their names, addresses, telephone numbers, email addresses, passport or driving licence details. We will also obtain details of their current employment, credit history, any criminal record, their previous addresses and landlord details.

INFORMATION ABOUT YOU WE MAY SHARE WITH OTHERS
Data sharing is part and parcel of our effectiveness in performing our role as an intermediary. In providing your information you consent to us sharing your data, specifically and only in connection with your dealings with our company. This may include, other estate agents, solicitors, independent financial advisors, surveyors, private contractors and trades people, inventory clerks, third party referencing companies and utility companies. We do not have any (AI) Artificial Intelligence software within our website making automated decisions about your information or building profiles of you.

HOW LONG WILL WE RETAIN YOUR INFORMATION?
We will retain the information you provide us with for a minimum period of 6 years and 6 months. This is to ensure that we can support any information requests by HMRC.

YOUR RIGHTS TO VIEW THE INFORMATION WE HOLD ABOUT YOU

  • Individuals can find out if we hold any personal information by making a ‘subject access request’ (in writing to the address below) under the Data Protection Act 1998. If we do hold information about you, we will:
  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form
  • If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
  • If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the address at the bottom of this page.

You have a right to complain about how we hold and manage your data by contacting the Information Commissioners Office (ICO) directly by calling 0303 123 1113.

Our Data Protection Officer is Marcus Grimes, High Street, Cuckfield, West Sussex. RH17 5JU.

Visitors to our website
When someone visits www.marcusgrimes.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be transparent about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Cookies
We may store some information (commonly known as a “cookie”) on your computer when you look at our Sites. This information facilitates your use of our Sites and helps us to provide you with the best level of service. For example, cookies ensure that you do not need to re-enter your details every time you order from us or visit our restricted member access site and help us to show you advertisements which are relevant to your interests. You can erase or block cookies from your computer if you want to (your help screen or manual should tell you how to do this), but certain services may not work correctly or at all if you set your browser not to accept cookies. Please see our separate cookie policy at the base of this page.

Complaints
We try very hard to ensure anyone associated with the Marcus Grimes brand has a happy and positive experience. Occasionally things can go wrong and whilst we are all human beings, it is important that we learn from our mistakes and move on. If you have a complaint about the service you have received from anyone associated with our company, we would like to hear from you. We promise to respond to you within 5 working days and will work with you to resolve any problems you may have. Please write to The Company Principal., Marcus Grimes Estate Agents, High Street, Cuckfield, West Sussex. RH17 5JU or email This email address is being protected from spambots. You need JavaScript enabled to view it.

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